Privacy Policy

Welcome to Genbook, a digital creative platform by Dimension Forge ("we," "us," or "our"). This Privacy and Cookies Policy outlines how we collect, use, disclose, and protect information to deliver a personalised, secure, and innovative experience to our users. By using our Service, you agree to the terms of this policy and acknowledge the importance of transparency and security in protecting your information.

If you have any concerns or wish to limit certain data uses, please contact us or consult your account settings for options to control data collection and sharing. For any terms not defined in this document, please refer to our Terms and Conditions.

If you do not agree to any part of this policy, please discontinue use of our Service.

We collect information to personalise your experience, optimise our services, and improve recommendations through machine learning and other analytical methods. Below, we break down the types of data we collect, why it’s important for your experience, and how it is handled:

(a) Information You Provide Directly

When you interact with Genbook, you may be asked to provide information such as:

• Account Registration: Name, email address, password, and contact details, necessary to create and secure your account.
• User-Generated Content: Content you upload or create within Genbook (e.g., images, designs, videos). This information enables us to deliver personalised features and suggest relevant templates and tools based on your creative activities.
• Communication Data: Any messages or feedback sent through Genbook’s support channels. We collect and analyse this data to address concerns, improve customer support, and ensure continuous improvements to our Service

Please note that without providing certain essential information, you may experience limited or no access to some features or a less personalised experience on Genbook.

(b) Information from Third-Party Applications

If you choose to connect Genbook with third-party services (such as Google, Facebook, or other social media accounts), we may receive relevant data, such as:

• Authentication Information: Data like user IDs, profile photos, or contacts if you grant permissions, to facilitate login, share designs, or connect with other users
• Additional Permissions: Certain features may request permission to access third-party data (e.g., social media posts) to enhance sharing options and allow easier workflow integrations.

These integrations aim to improve functionality and personalization but are entirely optional. You can manage or disconnect these integrations through the settings on the respective third-party platforms.

(c) Information Collected Automatically

We collect specific data automatically when you use Genbook to help us understand user behaviour and improve the Service:

• Usage Data: Click patterns, navigation flows, and time spent on various features. This helps us optimise Genbook’s usability and introduce relevant improvements
• Log Files: Information such as IP addresses, browser types, device data, and session times to assist with debugging, troubleshoot issues, and ensure stability.

(d) Camera and File Access

Genbook may require access to your device’s camera and files for key features, such as uploading images and videos for design projects. This access is strictly used to enable the functionality of Genbook, and we only collect the necessary data needed to support these functions:

• Camera Access: Allows users to take and upload photos directly within Genbook to enhance their creative projects.
• File Access: Enables uploading of media files (e.g., photos, videos, and documents) to be used within Genbook’s design tools.

We do not store or share these files with any third parties unless required to deliver the Service’s intended functionality. Camera and file permissions can be managed through your device’s settings if you wish to modify access permissions at any time.

(e) Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Facilitate smoother navigation and personalise user experience.
• Store user preferences, such as language settings or recent design templates.
• Collect aggregate metrics to analyse user trends and optimise Service features.

Most browsers allow you to control or disable cookies. However, please be aware that blocking cookies may impact certain features on Genbook.

(f) Device Identifiers and Location Data

To further enhance personalization, we may collect:

• Device Identifiers: Android Advertising ID, iOS Identifier for Advertisers, and similar identifiers help us understand device compatibility and improve user experience.
• Location Data: Approximate location data, when allowed, may be collected to offer localised content or language preferences. We do not store detailed location histories.

The data we collect supports various key functions essential to providing an optimal experience on Genbook:

• Personalization: Recommending relevant content, tools, and templates tailored to your creative needs.
• Service Improvement: Using anonymous, aggregated data to refine our features, introduce new functionality, and provide a more responsive experience.
• Communication: Sending necessary updates, responding to inquiries, and addressing any reported issues.
• Security and Fraud Prevention: Proactively monitoring for suspicious activities and enhancing the security protocols for all Genbook users.

By analyzing usage patterns, we strive to identify and resolve common user pain points, continuously working toward a seamless and efficient creative platform. Additionally, we are committed to only using your data in ways that benefit and improve your experience with Genbook.

Dimension Forge places a high priority on user privacy. We do not share user data with external third parties except as required by law or strictly necessary for Service operations. Situations where data may be shared include:

• Service Providers: We work with reputable third-party providers (e.g., cloud storage, analytics providers) under strict confidentiality to enable essential Service functions. These providers are only given the minimum data necessary for their tasks.
• Legal Requirements: In cases of legal obligations or law enforcement requests, we may be required to share limited data to comply with applicable laws.

We may also partner with third-party advertising services to display ads within Genbook. While we aim to ensure ad relevance and quality, please note that we are not responsible for the content, links, or privacy practices of these ads or any external websites they may lead to. Any content accessed via third-party ads falls under the privacy practices of those external sites or providers. We recommend reviewing their policies before interacting with external content.

We understand the importance of data security and employ industry-standard practices to protect your data. Safeguards we use include:

• Data Encryption: Sensitive data, such as account information, is encrypted during storage and transmission to prevent unauthorised access.
• Regular Security Audits: Our security measures are periodically reviewed to address new vulnerabilities and ensure robust protection.

Despite our efforts, no method of electronic storage is entirely secure, and we cannot guarantee absolute data security. We encourage users to take their own security precautions, such as using strong, unique passwords.

We retain your information as long as necessary to fulfil the purposes outlined in this policy and for any additional period required for legal, security, or audit purposes. After this, we securely delete or anonymize data, in line with industry practices.

Cookies are small data files used to store certain preferences and usage information. Genbook uses cookies to:

• Enhance your navigation and user experience, allowing seamless access to features.
• Track anonymized analytics data to understand user trends, optimise our interface, and improve Service functionality.
• Ensure that user preferences persist across sessions for a smoother user experience.

Most web browsers automatically accept cookies, but you may choose to disable cookies in your browser settings. Note that disabling cookies may limit some functionalities on Genbook.

Our Service may contain links to third-party websites or services that operate independently from Dimension Forge. Please note:

• We have no control over the privacy practices, content, or policies of third-party websites.
• Dimension Forge does not assume responsibility for third-party privacy policies, and we encourage you to review these policies before sharing any personal information.

Dimension Forge reserves the right to update this Privacy and Cookies Policy as needed to reflect changes in our practices, regulatory obligations, or operational requirements. We will notify users of significant updates by posting the revised policy on this page and may provide additional notices via email or app notifications, where appropriate.

If you have any questions or concerns about this Privacy and Cookies Policy, or if you wish to request data adjustments, deletions, or restrictions, please reach out to us at:

• Email: contactus@dimensionforge.ai
• Mailing Address: 3rd Floor, 86-90 Paul St, London EC2A 4NE